FAQs

Raise a return request by following the given steps:

  1. Go to the “My Account” link at the top right-hand corner of the site or Click here to sign in
  2. Click on My Orders Select the shipment you want to return Select the Reason for ReturnAdd bank detailsSubmit.

 
Your returns will be picked up by our authorised courier partner within 7 to 10 working days of raising the request.

Yes. Select the product you would like to return while raising your return request.

  • You can exchange an item for the same product in the size/color of your choice.
  • We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered with in any way. Please include all price tags, labels, original packing and invoices along with the product.

To cancel an order, call us on (8890329032) or mail us at (care@upaya.co.in). Please note that we cannot process cancellations after your order is shipped.

Mail us at (care@upaya.co.in) or call us at (8890329032) to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Mail us at (care@upaya.co.in) or Call us at (8890329032) to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Mail us at (care@upaya.co.in) or call us at (91-8890329032) to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Yes, you can write to us at (care@upaya.co.in ), detailing your requirements. Our customer support executive will get in touch with you.

Yes, you can place the orders on the phone. Call us on (91-8890329032). We are available from 9:30 am to 6:30 pm (Mon-Sat).

UPAYa does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

Please share your order number or your registered contact number at care@upaya.co.in and request your login ID & password. Your login credentials will be provided shortly.

  • Click on My Account at the top right corner of the website to access the login window.
  • Click on Forgot your password link on the bottom right of the login window.
  • Enter your registered e-mail ID.
  • Instructions to reset the password will be sent to your registered email.
  • If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.
  • Your details which we require for the refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code.
  • Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.
  • Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.
  • For the refunds made, customers are provided with a Unique reference Id which they can refer to, if they have some issues with the rebate.

OFF on first order